Questions fréquentes (FAQ)

1 Ordering

1.1 Can I add a card?
Yes, a personal message makes everything nicer. You can add a card with a personal message to your ordered bouquet of (dried) flowers. Go to briesaanzee.nl and add a personal message to your order.

1.2 Can I order a Bries aan Zee gift voucher?
If you find it difficult to order a bouquet of (dried) flowers for your friend, you can always order a Bries aan Zee gift voucher. You can choose from different amounts. After you have paid, we will send you a confirmation email. Before receiving the physical gift voucher, you will receive a Track & Trace code by mail. We don't have a digital gift card.

1.3 Can I combine a gift card with another order, like a bouquet of (dried) flowers?
Yes, a combination order with a gift card is always possible. While placing an order, you can select multiple products, checkout in one go and have it delivered.

1.4 How can I redeem my gift card?
You can redeem a gift card by filling in the code on the gift card when paying. The value of the gift ticket will then automatically be deducted from the total amount.

1.5 How can I redeem my discount code?
You can redeem a discount code by filling in the code when paying. The discount is then automatically deducted from the total amount.

1.6 Can I have my order delivered on a specific day and/or time (e.g. birthday or opening hours)?
Unfortunately this is not possible! We send our packages via a parcel service. At the moment we hand over the parcel service, we have no influence anymore on the day or time of delivery.

1.7 Can I still change my order after placing it?
If you have placed an order in our webshop and want to change any details, please contact our customer service as soon as possible. We can only make changes if the order has not yet been taken into production.

2 My account

2.1 Can I change my personal data in the account?
Do you want to change your delivery address or change the name of your account? This is possible. Log in to your account and go to 'My Account'. Here you can change your data.

2.2 Logging into my account is not possible, what should I do?
When you log into your account and you receive an error message, you can recover your password via the link 'forgot your password'. You will then receive an e-mail at the address provided.

Note: sometimes this e-mail ends up in your spam filter! If you still can't get into your account, please contact our customer service: [email protected]

2.3 Can I create a business account, especially for my company?
We have a separate website for business customers. You can create a business account via the website www.flowerplace.eu. Here you will find, next to the Bries aan Zee products, a wide additional range of dried flowers, decoration or florist products for resellers like florists, shops, web shops and concept stores.

3 Payments

3.1 Which payment methods can I use at Bries aan Zee?
You can choose from the following payment methods: iDeal, PayPal, Bank Transfer, Giropay or Credit Card. If you are missing a payment method, please send an e-mail to [email protected] so we can further improve our service.

3.2 What are the shipping costs?
When you place an order with us, the corresponding shipping costs are automatically displayed. We send our packages via a parcel service.

3.3 Where can I find my invoices on my account?
You can find the invoices of the deliveries in your own account. Go to 'My Account' and then to 'Invoices'. Here you will find the invoices for all deliveries you have received. You can also download the invoices to your own computer.

4 Delivery, Track & Trace

4.1 How can I track my order?
When you have placed an order, you will receive an order confirmation by e-mail. As soon as your order has been registered by a parcel service, you will receive a track & trace code to follow your order.

4.2 I have placed an order, but haven't received it. What should I do?
Always check the track & trace link you received first. Is the track & trace also not clear? Then please contact our customer service: [email protected]

4.3 Can I collect an order?
You can pick up your order from us at the flower auction Rijnsburg Netherlands.We are an online webshop and unfortunately do not have a store or showroom.

5 Products & Quality

5.1 What is the average shelf life of dried flowers?
On average you can enjoy your dried flowers for at least 6 months. If you want to enjoy your dried flowers or dried bouquet even longer, then add a professional spray especially for dried flowers.

5.2 What is the average shelf life of a fresh bouquet of flowers?
If cared for properly, you can enjoy your fresh bouquet of flowers for at least 7 days on average.

5.3 How do I best care for my fresh bouquet of flowers?
The care of the flowers starts with the vase. Clean the vase thoroughly, preferably with (eco) chlorine and a good scrub. Then fill the vase with fresh water and flower food. Fill the vase to a maximum of one quarter.

Cut or trim a piece from the bottom of the flower stems. This keeps the stems clean and allows them to soak up the fresh water.

Place your bouquet where you can enjoy the flowers the most. Bear in mind that flowers do not like to be placed directly next to fruit, in a draught, above the heating or in direct sunlight.

You can enjoy your fresh flowers longer by changing the water in the vase when it gets dirty and/or cloudy. Repeat the steps of 'how to care for my flowers' and you will give your flowers a boost!

5.4 How long is my gift card valid?
Your gift card is valid for 1 year from the date of issue. The expiry date is stated on the gift card.

6 Not satisfied?

6.1 I have received broken (dried) flowers. What do I do now?
(Dried) flowers are a fragile natural product and we do everything we can to protect your bouquet or bunch and deliver them in the right condition. If the quality is not what you expected, please send us a photo of the damage. This way we can find out what went wrong and offer you an appropriate solution. Our customer service will be happy to solve the problem with you.

E-mail: [email protected]

6.2 My (dried) flowers are not of the quality I expected. What can I do?
If you feel that the quality of the (dried) flowers is not what you expected, please contact us. Please send us a picture of your bouquet or bunch so we can look with you and offer you an appropriate solution. Our customer service will be happy to solve the problem with you.

E-mail: [email protected]

6.3 Can I return my order or part of it?
Click here for our returns policy.